Terms & Conditions

 

Transport

Door to door transport is included within a 20km of Hermanus.  We are happy to arrange airport transfers or transport further afield at an additional cost, to be determined at the time of booking.

Payment

Payment is required in full upon booking.

Cancellation by guest

We will endeavor to reorganize trips if guests need to change their dates, but cannot guarantee that the selected service providers will be available on the new date.

  • Cancel trip 30 days before trip – full refund.
  • Cancel trip 14 days before trip – 50% refund.
  • Cancel trip 5 days before trip – no refund.

Refunds are payable in SA rands.

Refunds will be in the amount of the rand equivalent upon booking.

Refunds are payable into the bank account of the tripper or booking agent.

Cancellation due to adverse weather conditions

Some of our experiences are weather dependent.  We will endeavor to reorganize trips if guests are able to  change their dates.  If this is impossible, full refunds will be provided.